What is Lilac CBD's return policy?
LilacCBD.com accepts returns on unused products within 30 days of delivery. We do not accept used product returns under any circumstances. All returns MUST have a valid RMA number.
We go through great lengths to provide an accurate representation of our products through detailed descriptions, videos, and high resolution photos.
- Returns due to personal preference will incur a 15% restocking fee.
- Returns in exchange for Lilac store credit will never incur a restocking fee.
- Shipping charges and rush processing fees are non refundable.
In order to return an item, you will have the option of using a Lilac provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label.